Refund policy

Return & Refund Policy

At FurJoy Shop, we want you and your pet to love every order. If something isn't right, we're here to help.

Damaged, defective or wrong items

If your order arrives damaged, defective, or you received the wrong item, contact us within 30 days of delivery at support@furjoyshop.com with your order number and a photo of the item. We will send you a free replacement or a full refund, whichever you prefer. You do not need to return the item.

Returns for other reasons

If you changed your mind, you may request a return within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please contact us first at support@furjoyshop.com to receive return instructions. Items sent back without first requesting a return will not be accepted. Return shipping costs are paid by the customer and are non-refundable.

Non-returnable items

For health and hygiene reasons, opened or used grooming and hygiene products (such as dental wipes, toothbrushes and cleaning products) cannot be returned unless they arrived damaged or defective. Gift cards and sale items are also non-returnable.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be issued to your original payment method within 5 to 10 business days. Your bank or credit card company may take additional time to process it.

Lost packages

If your tracking shows no updates for more than 20 business days, contact us and we will help you with a replacement or refund.

Questions?

Contact us anytime at support@furjoyshop.com.